Frequently Asked Questions
Where is my order?
Where is my order?
Don't worry! You can track the status of your order on the "Track My Order" page.
How long does delivery take?
How long does delivery take?
The average delivery time is 7 to 12 business days, depending on your country and the size of your order. Our team ships packages within 24 to 48 business hours. Please allow this time before contacting us. You can track your order on the "Track My Order" page.
The product isn't right for me. Can I return it?
The product isn't right for me. Can I return it?
Yes, you have 14 days from the date of receipt to return the item, provided it is unused and in its original packaging.
The product arrived damaged or defective. What should I do?
The product arrived damaged or defective. What should I do?
Don't panic 😌 Please send us a clear photo of the product and the package within 48 hours of receiving it to [customer service email]. Our team will respond within 24 to 48 hours with a suitable solution.
I haven't received my order after 12 days. What should I do?
I haven't received my order after 12 days. What should I do?
Check the tracking link (which is often updated by the carrier). Check to see if a delivery notice was left or if the package is at a pickup location. If you still haven't received it after 14 business days, please contact us with your order number.
I entered the wrong address. What should I do?
I entered the wrong address. What should I do?
Please contact us immediately. If the order hasn't been shipped yet, we can correct it. If it has already been shipped, we'll have to wait for it to be returned before we can reship it.